Thank you for shopping at lemdecor.com.
If you are not entirely satisfied with your purchase, we're here to help.
Exchange or Return for a Refund
The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.
To be eligible, please make sure that.
-The product is in its original packaging
-The product isn’t used or damaged
Products that do not meet these criteria will not be considered for return.
To return the products, please submit item change request to customer service via [email protected]
Most returns are processed within 5 business days after we receive your package.
We’ll issue the refund to your wallet in the amount of a few days if we are not otherwise informed to refund your payment account in advance. A wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
We do not accept any request for exchange&return once the “specials” are sold.
Purchase Not Eligible for Return:
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or the wrong item.
-You must email us a picture showing the problem/defect when you submit the return/exchange request.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
If you received a damaged product, please notify us immediately for assistance.
We offer a full refund if the order is canceled within 24 hours of your purchase.
You should submit an order cancellation request to our customer service via [email protected] once you decide to cancel the order.
For orders canceled after 24 hours of purchase but have not been shipped, we will offer a partial refund after charging a 15% cancellation fee.
We will NOT accept order cancellation requests if the orders have been shipped.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Customers will only be charged once for shipping costs (this includes returns); No-restocking is to be charged to the consumers for the return of the product.
Clearance Activities Products!
Clearance products do not support return and exchange!
If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee is to be charged to the consumers for the return of a product.